Get help first
For emergencies, seek medical care or contact local authorities. Call the insurer’s assistance hotline when the policy requires prior approval or coordination.
Travel claims guide
When plans go wrong,
good records matter.
Act promptly, keep the evidence and follow your insurer’s required process. Use this guide as a starting point—not as a replacement for your policy’s claim instructions.
Build my document checklist ↓At the time of the incident
Start here
Report what happened
Notify the airline, hotel, police or relevant provider promptly. Ask for a written report that records dates, times, cause and outcome.
Keep every document
Save original receipts, reports, boarding passes, photographs, correspondence and proof of refunds or unrecoverable costs.
Submit within time
Check the claim notification and submission deadline in your policy, answer accurately and keep a copy of the completed submission.
Interactive checklist
What are you claiming for?
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Your insurer may request additional documents depending on the circumstances. Preserve originals until the claim is concluded.
Common examples
Match the evidence to the event
Ask the airline for written confirmation of the reason and the original and actual travel times.
Make a prompt police or carrier report and provide proof of ownership where available.
Request itemised bills, official receipts and medical documentation that states the diagnosis and treatment.
Financial advisory information
finexis advisory Pte. Ltd. is a Singapore financial advisory firm. Sandy Lim is an appointed representative of finexis advisory Pte. Ltd.
Representative No. LSY300025820